职场售后服务英语对话
关于售后服务的商务英语情景对话。“商务英语”是商务和英语的结合，商务英语交流总是带着一定的目的并要达成一定的结果。因此演练一下商务英语情景对话很有必要。以下是小编整理的职场售后服务英语对话，快来看看吧。
Conversation 1
对话一
Customer: How about the repair fee?
顾客：修理费是如何收取呢?
David: It's for free, because your computers are still in the period of guarantee--two years.
大卫：我们的电脑保修期是两年，保修期内维修都是免费的。
Customer: Great! When can your technicians come to our factory?
顾客：那太好了!你们的技术人员什么时候能来我们工厂?
David: They are working in another factory to provide maintenance right now. Let me call them and see whether they have solved the problem. Please wait a moment.
大卫：眼下维修人员在另一家土厂进行维修，我打电话和他们联系一下，看他们是否已经排除了故障。请等一下。
David: I've just contacted our technicians. They say they can go to your factory tomorrow afternoon. Can you tell me your factory's address, so they can find you easier?
大卫：我刚刚与我们的技术人员取得了联系，他们说明天下午可以去你们工厂。您能告诉我贵厂的地址吗?那样他们可以更加容易找到你们。
Customer: That's wonderful. I appreciate your efficiency and cooperation.
顾客：太好了!感谢贵中心的高效与合作。
David: To provide the customers excellent after-sales service is our motto. Please wait for our maintenance staff in your factory tomorrow afternoon. They will be there on time.
大卫：向顾客提供优质的售后服务是我们的座右铭。您明天下午可以在工厂等我们的维修人员，他们会准时抵达的。
Customer:Thank you again!
顾客：再次感谢!
Conversation 2
对话二
Customer: Hello, is that Pineapple Computer Company?
顾客：你好，是Pineapple电脑公司吗?
Janice: Yes. What can I do for you?
贾尼斯：是的。有什么可以为您服务吗?
Customer: Excuse me, may I speak to the person who is in charge of the service center?
顾客：请问我可以和售后服务的负责人说话吗?
Janice: Hold on, please. Allow me to find the person.
贾尼斯：请稍等。让我帮您找这个人。
Tom: Hello, this is Tom, who is the very person you would like to talk to. Anything I can do for you?
汤姆：您好,我是您要谈话的人，我叫汤姆。您有什么事吗?
Customer: About one year ago, our firm bought 100 sets of computers from your sales department. They worked perfectly until two weeks ago. We hadn't complained about them but recently they are not performing properly. I wonder whether you can have them repaired.
顾客：我们公司一年前从你们销售部买了100台电脑。这些电脑一直到两周前都是运作止常的，我们没有什么异议，但是最近运行不正常了. 我想问你们能否将其修好。
Tom: Can you tell your problem now?
汤姆：您能说明一下您的问题吗?
Customer: Some of them have unclear image on the screen. And others have something wrong with the mousse.
顾客：一些机器屏薛模糊，而另一些则是鼠标不好用了。
Tom: I got it. I'll send several technicians to your factory to solve the problem.
汤姆：我明白了。我们会派出技术人员去贵公司解决问题。
Customer: Thank you very much.
顾客：谢谢。
Conversation 3
对话三
A: What about our claim?
B: Our shopping manager is looking into it.
A: When will we hear something from him?
B: Oh, in just two day or three, I think.
C: Here is the final settlement for your claim.
A: Thanks, we appreciate the so fast work.
C: We hope we won't have this kind of problem again.
A: That goes for us too.
A:我们的赔偿怎么样啦？
B:我们的货运经理正在调查这件事。
A:什么时候会有消息呢？
B:哦，我想就这两三天吧。
C:你的赔偿问题终于解决了。
A:谢谢你们这么快就办好了。
C:我们希望不会再有这样的事情发生了。
A:我们也是这么希望的。
A: Here is your bill. Please pay at the cashier's desk. Here are the invoice and guarantee. Please keep them careful-ly. If something does go wrong with the refrigerator, this guarantee will provide you with free service and parts.
B: Good. When will the guarantee expire?
A: It's good for two year. Our service branches are all over the city. You may go to the nearest one to register it with-in a month. And your information will be stored in the computer.
B: It is very expensive to pay for repairing after the expiration of the guarantee, isn't it?
A: No, we charge for the replacement parts only. But judging from our past sales, I'd say you have little need to call on our guarantee. You'll find this product extremely strong and dependable.
B: That would be fine. Thank you.
A:这是您的账单，请去收银台付款。这是发票和保修单，请保管好。万一冰箱出了毛病，您凭保修单可享受免费维修服务。
B:很好。保修单什么时候过期？
A:有效期为两年。全市都有我们的'维修点，1个月内请到附近的维修点办理维修手续。您的资料将储存在电脑里。
B:保修期过了以后。维修费贵吗？
A:不贵，我们只收取零件费。但从过去我们所售出的产品来看，您倒不需要担心修理问题，您会发现这种产品是非常耐用和可靠的。
B:那很好，谢谢你。
A: Anything I can do for you?
B: I've come to have my TV set repaired.
A: When did you buy it from this department store?
B: One year ago, and here is the receipt.
A: OK, what's wrong with your TV set?
B: You can never get a good picture on this set, it gets bad reception.
A: That being the case, the repair would be rather complex.
B: Do you mean it can't be repaired?
A: No, it's not that serious. I only mean it will take a long time to repair It.
B: Is it necessary to change some parts?
A: I guess it is.
B: Is there a charge for it?
A: No, there is no charge, this type of TV set has a two year guarantee free of charge.
B: Then when will it be ready?
A: At least in two weeks.
B: Well, I will come to take it then.
A:有什么事情需要帮助吗？
B:我是来修理电视机的。
A:你是什么时候在我们百货商店买的呢？
B:一年前买的，这是发票。
A:好的，你的电视机有什么毛病？
B:图像总是不清晰。接收效果不好。
A:如果是那样的话，修理工作就相当复杂了。
B:你是说不能修好了吗？
A:不，还没那么严重，我的意思是修理时间较长。
B:是不是需要换一些零件？
A:我想是的。
B:要收费吗？
A:不，不收费，这种电视机有2年免费保修期。
B:那么什么时候能修好呢？
A:至少要两周的时间吧。
B:好的。两周后我来取。
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