(161)

A: Yes, may I help you?

B: We had a damaged shipment from you.

A: We'll look into it right away for you.

A：有什么事吗？

B：你们送来的货有损坏。

A：我们会立刻调查清楚。

(162)

A: Was the damage extensive?

B: I'd say about half of the shipment is unusable.

A: We'll send a man right out to look at it.

B: Good, we'll be expecting him.

A：坏得很多、的很严重吗？

B：我看大概有一半的货不能用了。

A：我们马上会派个人去查看。

B：好，我们等着他。

(163)

A: How bad was the damage.

B: One packing case was crushed.

A: Was all the material in that case destroyed?

B: We don't think we can use any of it at all.

A：损坏情况如何？

B：有一个箱子全压坏了。

A：箱里的东西都毁了吗？

B：我看都不能用了。

(164)

A: Did you note the damage on the bill of lading?

B: Yes, of course.

A: We'll start a claim with the shipping company.

B: We'll wait and see what they say.

A：你把损坏情形注明在提货凭单上了没？

B：当然。

A：我们会向货运公司着手申请赔偿的。

B：看看他们怎么说吧。

(165)

A: Just whose fault is this damage?

B: The order was in good shape when it left out factory.

A: It certainly didn't arrive here that way.

B: We'll make it right with you, of course.

A：这次的损坏究竟是谁的责任呢？

B：货离开工厂时都是完好无缺的啊。

A：送到这儿时可不是那样！

B：真相如何，我们一定会让你知道。

(166)

A: How about taking the damaged portion at a lower price?

B: What kind of price did you have in mind?

A: I was thinking of 40% off.

B: That will probably be ok.

A：损坏的那一部分就算便宜一点，如何？

B：你说多少呢？

A：打个6折吧。

B：应该可以吧。

(167)

A: I'm sorry, but I don't think this damage is our fault.

B: What do you mean?

A: It looks like the shipping company did this.

B: We'd better take it up with them, in that case.

A：抱歉，不过我不认为这次的损坏是我们的错。

B：你这话是什么意思？

A：应该是货运公司造成的吧。

B：如果是那样，我们最好向他们提出来。

(168)

A: We can't process your damage claim.

B: Why not?

A: You didn't note the damage on the bill of lading.

B: I see.

A：我们无法办理你的索赔。

B：为什么？

A：你没有在提货单上注明损坏情况。

B：这样子

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