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写一封道歉邮件要注意什么

时间:2021-01-04 16:48:09 职场英语 我要投稿

写一封道歉邮件要注意什么

工作或生活中,我们经常会遇到突然有事要找同事或朋友帮忙,但是他们却碰巧有事,无法提供帮助,甚至根本联系不到。当然,也有可能正好相反,你的同事或朋友找你有事,你却因为种种原因“负”了他们的期望。这时,一份“迟来的道歉”就必不可少了。

写一封道歉邮件要注意什么

此类信件的写法也比较有规律,一般开头段就要开门见山地表达歉意。第二段具体说明自己没能及时提供帮助的原因,也可以适当地询问对方的问题怎么样了,以及自己现在还能做什么等。第三段则是再次道歉,以示真诚。

下面有两封信,第一封是John写给他的同事Marianne的求助信,主要是询问她有没有读过关于台湾和中国内地文化差异的.文献或相关作品等,他做演讲时需要。但是Marianne却由于私事没能及时回信,因此她事后特地写了一封道歉信,也就是后文的第二封信。信中,Marianne多次进行了真诚的道歉,并解释了原因——她的女儿生病了,需要照顾。加之本已繁忙的工作, Marianne就难有闲暇了。

1. reach sb. by phone:通过电话联系某人,即打电话给某人。这个表达比call sb.正式。

2. literature 指的是某一科目的文献资料,不能理解为“文学”。

3. do a short presentation:做一次简短的演讲。其实presentation的精确含义和“演讲”还是有区别的,尤指那种一边放PPT(幻灯片) 一边给一群人讲解一个主题或一个项目等。

Email from John Gu to Marianne

Dear Marianne,

How have you been? I was trying to reach you by phone1) earlier today but you were not home.

A quick question for you: have you en coun tered any literature2)/writing on differences, cul tur al or otherwise, between Taiwan and Main land China that you can share with me or refer me to?

I am going to our head office in Arizona next week and I will be asked to do a short presentation3) on the topic.

John Gu

Email Response from Marianne to John Gu

Dear John,

I am so sorry that I did not respond to your email or voice mail regarding this request. I did not know any immediate resources, but I had every intention of4) contacting you and brainstorming5) with you.

Courtney, my daughter, was sick and I have taken on6) a bit too much between work and the children’s holiday activities. I am so sorry that I just did not respond to you.

I hope your presentation in Arizona went well. Let me know when you have a free moment how the trip went.

Sorry again for my ?FONT COLOR="#02a0c6">dropping the ball7)?— especially for someone who is always right there to help me out!

Warmest Regards,

Marianne

4. have an intention of doing sth.:有做某事的念头,就是愿意做某事的意思。句中加every修饰表示强调,即非常愿意。

5. brainstorm:这个词前两年在中国很流行,直译为“头脑风暴”,很形象。句中作动词用,意思就是想办法、思考、讨论等。

6. take on:字面意思就是把某物拿起来,引申为承担,后接a bit too much表示承担了过多的事情,背负了过重的责任等。

7. drop the ball:很形象的表达,比赛中对方打过来一个球,而你没有接住,文中 Marianne借此表达自己没有帮到John的忙。

http://www.cnrencai.com/

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