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商务英语电话常用口语

时间:2021-02-02 14:44:50 商务英语 我要投稿

商务英语电话常用口语

  以下是CN人才网小编给大家搜集的商务英语电话常用口语,快来看看吧。

商务英语电话常用口语

  billy: hey babe, your english is improving very quickly.

  michael: your english is not so shabby either.

  billy: thanks for the compliment.

  michael: what's a compliment?

  billy: that's praise. you complimented me so i returned the favor.

  michael: cool. can you do me another favor and teach me about business phone calls?

  billy: sure. this is an important lesson, so pay close attention. if you can, get a friend to help you study today's helpful dialogues.

  michael: let's begin.

  比利:嘿,宝贝,你的英语提高的很快呀。

  迈克尔:你的英语也不坏呀。

  比利:谢谢夸奖。

  迈克尔:什么叫compliment?

  比利:就是称赞,赞扬。你夸我所以我回赞你。

  迈克尔:好,那你能帮我一个忙,教我有关公司电话(的使用)吗?

  比利:当然,这是非常需要注意的重要一课,如果可以,找一个朋友和你一起学习今天有用的对话。

  迈克尔:我们开始吧。

  new words 新单词

  1) asap (一......就,尽快): as soon as possible

  have your salesman call me asap.

  让你的销售尽快给我打电话。

  2) direct (指导,指引): to place, lead to, point to

  the kind policeman directed me to the hospital.

  那个和蔼的警察领我去了医院。

  3) hold (等候,等待,别挂电话线): wait

  wait one moment while i put you on hold. please hold.

  在我把你的电话转过去的时候请别挂机。耐心等一会儿。

  4) necessary (必要的,必须去做的): must do, needed

  no thanks, that won't be necessary at this time.

  不必言谢,这个时候不必客气。

  5) put me through (连接上): connect

  put me through to john's extension, please.

  请帮我接到约翰逊的分机上。

  lesson 课文

  the business phone call 商务电话

  it is of the utmost importance to answer the phone in a professional manner. every time you answer the phone at work, you are representing the entire company. so make a good impression. below are some tips on telephone english.

  以一种职业化的态度和方式接听商务电话在职场上是非常重要的。 每次你在工作时间接听电话时,你的言行都代表你所在的整个公司。 因此要切记给客户留下好的印象。以下是一些有关接听英语商务电话 的建议。

  opening line:

  each company will have its own, unique opening line. find out what it is and practice it until you remember it perfectly. examples:

  1) hello, mr. big's office, how may i help you? (this is only mr. big's secretary)

  2) hello, ibm, alice speaking, how may i direct your call? (alice is the secretary for many people)

  3) hello, ibm, sale's department, how can i help you? (this lets the caller know your department)

  4) hello, ibm, what can i do for you? (general answer)

  公开电话线:

  每个公司都有自己的独特的公开电话线。找到公司的公开电话号码, 进行练习如何职业礼貌地接听商务电话,直到你已经熟练自如。 举例:

  1) 你好,这里是比格先生的办公室,我能为你做什么吗?(接听电话的人是比格先生的秘书)

  2) 你好,这里是ibm公司,我是爱丽斯,您需要我帮你转电话吗? (爱丽斯是公司秘书)

  3) 你好,这里是ibm公司的销售部,我能为你做什么吗?(这样说就会让打进电话的人直到你所在的部门)

  4) 你好,这里是ibm公司,我能为你做什么吗? (一般性的回答)

  the complete business call:

  a) hello, imb, alice speaking, how may i direct your call?

  b) hello, is your boss in?

  a) please hold, while i check.....sorry, sir, he is out. may i take a message?

  b) please tell your boss that john smith called. have him call me back asap!

  a) i'll take care of that right away. is there anything else?

  b) no that's all.

  a) goodbye and have a nice day.

  b) you too, bye, bye.

  完整的商务电话:

  a) 你好,这里是ibm公司,我是爱丽斯,您需要我帮你转电话吗?

  b) 你好,请问你的上司在吗?

  a) 请别挂机,我看一下……对不起,先生,他现在不在办公室。你想给他留言吗?

  b) 让告诉你的上司说约翰.史密斯刚才打电话找他,让他一回来就尽快给我回电话好吗?

  a) 我会立刻处理这件事的.。还有什么需要我帮忙吗?

  b) 没有了。

  a) 谢谢你,祝你度过愉快的一天。

  b) 也祝你度过愉快的一天,再见。

  if you have to ask someone his or her name, you must do it in a polite way. example:

  a) may i ask who is calling? (the most polite way)

  b) may i have your name, sir? (also good)

  c) excuse me, mam, can you tell me your name please?

  如果你需要知道某人的姓名,你可以用一种礼貌的方式来询问对方。 举例:

  a) 我能知道是谁打来电话吗?(最礼貌的询问打进电话的人的姓名)

  b) 先生,我可以知道你的名字吗? (也不错的询问方式)

  c) 对不起,夫人,你能告诉我你的姓名吗?

  the complete business call:

  a) ibm, martha speaking, how can i help you?

  b) maybe, i am looking to buy a new computer.

  a) you will need to talk with the salesman, but he is out right now.

  b) please have him get back to me asap.

  a) may i ask who is calling?

  b) my name is dan blurns.

  a) anything else, mr. blurns?

  b) why yes. where is your office located?

  a) we are on the corner of slade rd. and smith ave. our office hours are 9-5 monday through friday. visit any time.

  b) i'll do that, thanks a bunch.

  a) bye, bye.

  完整的商务电话:

  a) 这里是ibm公司,我是玛莎,我能为你做什么吗?

  b) 也许,我想买一台新电脑。

  a) 你得跟销售人员谈,但是他现在不在办公室。

  b) 请他一回来就给我回电话。

  a) 请问能知道你的姓名吗?

  b) 我的名字是丹·布勒斯。

  a) 还有什么别的事吗,布勒斯先生?

  b) 当然,我能知道你的公司的地点吗?

  a) 我们公司位于刀刃街和史密斯大道的交接处。公司办公时间是每周星期一到星期五之间的早9点到下午5点。你可以在这期间的任何时候访问公司。

  b) 好的,我会的,多谢你。

  a) 再见。

  diologue:

   business phone calls

  gordon: hello, big belly.com, gordon speaking, how may i direct your call?

  molly: hi, i would like to speak with your sales manager.

  gordon: please hold, let me check to see if she's in...sorry, mam, she is not in right now, can i leave a message?

  molly: please tell her to call me asap.

  gordon: may i have your name, mam?

  molly: my name is molly wood.

  gordon: good, is there anything else i can do for you?

  molly: sure, now that you mention it, can you put me through to the accounting department?

  gordon: please hold...again i am terribly sorry, no one is in at the moment. would you like to leave a message for them?

  molly: that won't be necessary, thank you.

  gordon: thank you for calling big bellies.com. please call again.

  戈登:你好,这里是大肚子网络公司,我是戈登,你需要我帮你把电话转接过去吗?

  莫莉:你好,我想跟你们的销售经理谈话。

  戈登:请等一下,让我看看她在不在办公室……对不起,夫人,她现在不在办公室,你需要给她留言吗?

  莫莉:请告诉她让她一回来就尽快给我回电话。

  戈登:夫人,我可以知道你的名字吗?

  莫莉:我是莫莉.伍德。

  戈登:好的,你还需要我为您做什么吗?

  莫莉:当然,既然你提起了,那么就请你帮我把电话转到会计部。

  戈登:请等一会儿……我再一次感到十分抱歉,现在会计部没有人。你想给他们留言吗?

  莫莉:不必了,谢谢你。

  戈登:谢谢你给大肚子网络公司打电话,希望以后你还与我们联系。

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