Try to study these and I am sure you will get the job. Check In Front desk clerks greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys. Communication In some hotels, front desk clerks serve as the intermediaries between guests and other departments in the hotel, relaying requests to the bell captain, valets and housekeeping. Administrative Duties Front desk clerks answer telephones, schedule reservations and transfer callers to guest rooms. They also take messages and distribute mail both to guests and employees of the hotel. Customer Service Front desk clerks answer guests' questions concerning hotel facilities and the hotel's surrounding areas. They also provide assistance in handling customer complaints, involving management as necessary. Sometimes they make reservations for entertainment and dining on behalf of guests as well. Billing and Checkout Front desk clerks often compile bills for hotel stays and handle checkout, where they accept final payment and ensure that keys are returned.
I'd like you to tell me some of what you've been doing recently. 我想请你告诉我你最近一直在做什么?
If you are employ by the hotel , what will you do firstly?如果酒店正式录取您，您上班第一件事是做什么?
How do you comprehend the “service consciousness” of service trade?您如何理解服务行业的“服务意识”?
Could you list some difficulties during your work? And how did you conquer them?请举例您在工作中遇到的几件困难，而您是如何克服的?
Could you introduce the company which you are serving in English?请你用英文介绍目前服务的公司。
What could you make a contribution to our hotel if you are employed by our hotel?如果我酒店雇用你，你觉得可以为部门带来什么样的贡献?
How do you deal with a reservation mix-up? 你如何处理订房出现的差错?
What would you do if the guest's total bill exceeds the credit limit? 如果顾客的账单超过信用卡限额怎么办?
Why are you interested in working with our hotel? 你为何对到我们宾馆工作感兴趣?
Besides the salary, what welfare attract you mostly?除了工资，还有什么福利最吸引你?
What amateur activities have you ever taken part in ?你参加过什么业余活动?
What’s your name? May I have your name?
Do you want some tea? Could you like some tea?
Over here, please. Could you come this way please?