外贸英语口语之售后服务
1)
A:Yes,may I help you?(有什么事吗?)
B:We had a damaged shipment from you.(你们送来的货有损坏。)
A:We'll look into it right away for you.(我们会立刻调查清楚。)
2)
A:Was the damage extensive?(坏得很多、很严重吗?)
B:I'd say about half of the shipment is unusable.(我看大概有一半的货不能用了。)
A:We'll send a man right out to look at it.(我们马上会派个人去查看。)
B:Good,we'll be expecting him.(好，我们等着他。)
3)
A:How bad was the damage.(损坏情况如何?)
B:One packing case was crushed.(有一个箱子全压坏了。)
A:Was all the material in that case destroyed?(箱里的东西都毁了吗?)
B:We don't think we can use any of it at all.(我看都不能用了。)
4)
A:Did you note the damage on the bill of lading?(你把损坏情形注明在提货凭单上了没)
B:Yes,of course.(当然。)
A:We'll start a claim with the shipping company.(我们会向货运公司着手申请赔偿的。)
B:We'll wait and see what they say.(看看他们怎么说吧。)
5)
A:Just whose fault is this damage?(这次的.损坏究竟是谁的责任呢?)
B:The order was in good shape when it left out factory.(货离开工厂时都是完好无缺的啊。)
A:It certainly didn't arrive here that way.(送到这儿时可不是那样!)
B:We'll make it right with you,of course.(真相如何，我们一定会让你知道。)
6)
A:How about taking the damaged portion at a lower price?(损坏的那一部分就算便宜一点，如何?)
B:What kind of price did you have in mind?(你说多少呢?)
A:I was thinking of 40%off.(打个6折吧。)
B：That will probably be ok.(应该可以吧。)
7)
A:I'm sorry,but I don't think this damage is our fault.(抱歉，不过这次的损坏不是我们的错。)
B:What do you mean?(你这话是什么意思?)
A:It looks like the shipping company did this.(应该是货运公司造成的吧。)
B:We'd better take it up with them,in that case.(如果是那样，我们最好向他们提出来。)
8)
A:We can't process your damage claim.(我们无法办理你的索赔。)
B:Why not?(为什么?)
A:You didn't note the damage on the bill of lading.(你没有在提货单上注明损坏情况。)
B:I see.(这样子!)
9)
A:It looks like we have problem with the shipment.(货有问题哦。)
B:What kind of problem.(什么样的问题呢?)
A:We came up about two cases short.(我们发现大概短少了两箱。)
B:I see,we'll look for them on our end.(哦，我们这边会找找看。)
10)
A:Are you sure you sent the full order?(你确定货全部都出来了?)
B:Yes,why?(是的。怎么样呢?)
A:We seem to be three packages short.(好像少了三大箱。)
B:You'd better check with the shipper.(你最好向货运公司查查看。)
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