职场英语之提高公司的客户服务
what are the conpany's solutions to serve the customers? How to improve the customer's service ?
公司一般会采用什么策略去服务客户? 怎样提高一个公司的客户服务呢?
It's very important for the company to monitor the service. If the customers are not satisfied with the customer service, the companies will lose customers. we should know where our company has fallen short in providing value for the customers. In addition to getting feedback from customers, We can also check sales figures regularly. One of the best way is to train the staff. We can also hire experts to polish routine customers to evaluate the quality of the service. We must also make sure that the customers get the products in the place where they want.
对于一个公司而言，监控产品的质量尤其重要。如果客户对于产品的.质量有所不满则直接会影响到公司的形象。除了经常听取客户的反馈之外，我们还可以通过销售的统计数据来看到客户的满意程度。我们可以聘请一些专家指导质量的监控以及员工如何看待客户的反馈。最好能够提供一些员工方面的培训。我们需要保证的是客户能够得到他们想要的产品。
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