外贸英语售后服务口语对话

发布时间:2016-12-19 编辑:莹莹 手机版

  下面是小编给大家准备的外贸英语售后服务口语对话,快来看看吧。

  K: Hello. May I talk with the person in charge here?

  你好,我可以和这里的负责人谈一下吗?

  L: Hello. I am the general manager here. Can I help you?

  你好。我是这里的总经理。请问你有什么事 吗?

  K: This is my business card. We imported a batch of refrigerators from your company not long ago. Much to our surprise, a lot of customers complained that there had something wrong with the power plug after we sold the goods to them.

  这是我的名片。我们不久前从你们公司进口 了一批冰箱。货物销售给顾客后,令我们惊 讶的是,好多顾客反映电源插头有毛病。

  L: Is this the true? We examined all the products carefully before shipment.

  是真的吗?发货前我们把所有产品都仔细检 査了啊。

  k: Since I come all the way from the place so far away place, I couldn't take a joke about such a thing. How do you think we shall solve it?

  我既然从这么远的地方过来,是不会拿这样 的事情开玩笑的。你说怎么解决吧?

  L: We are regular manufacturer and also have certain reputation in the world, if what you said is the facts, we will think of some way to remedy it. We really didn't expect such things.

  我们是正规的生产厂家,在世界上也有一定 的声誉。如果你说的是事实,我们一定会想 办法弥补的。我们也真的没想到会出现这样 的情况。

  K: Then how do you want to remedy it specifically?

  那你要具体怎么弥补呢?

  L: We have established after-sale service center in many cities of many countries of the world. We will deliver and install the commodity for our customers freely. And if the customer complains the refrigerator has a problem, we will provide free on-site maintenance.

  我们在世界上很多国家的很多城市都设有售 后服务中心。我们会免费给顾客托运、安装。如果客户抱怨冰箱有问题,我们也会免 费上门维修的。

  K:That would be great. I thought we would have to take the goods back again.

  那就太好了。我本以为我们还必须把货物运 回来呢。

  L:That would be too troublesome and unnecessary.I'm sorry for the trouble the refrigerator brings you.

  那样太麻烦了。也是不必要的。对冰箱毛病给你们带来的麻烦,我表示很抱歉。

  K:It doesn't matter. It is good as long as the problem is solved.

  没关系。只要问题解决了就好了。

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