K: Hello. May I talk with the person in charge here?
L: Hello. I am the general manager here. Can I help you?
K: This is my business card. We imported a batch of refrigerators from your company not long ago. Much to our surprise, a lot of customers complained that there had something wrong with the power plug after we sold the goods to them.
这是我的名片。我们不久前从你们公司进口 了一批冰箱。货物销售给顾客后，令我们惊 讶的是，好多顾客反映电源插头有毛病。
L: Is this the true? We examined all the products carefully before shipment.
k: Since I come all the way from the place so far away place, I couldn't take a joke about such a thing. How do you think we shall solve it?
L: We are regular manufacturer and also have certain reputation in the world, if what you said is the facts, we will think of some way to remedy it. We really didn't expect such things.
我们是正规的生产厂家，在世界上也有一定 的声誉。如果你说的是事实，我们一定会想 办法弥补的。我们也真的没想到会出现这样 的情况。
K: Then how do you want to remedy it specifically?
L: We have established after-sale service center in many cities of many countries of the world. We will deliver and install the commodity for our customers freely. And if the customer complains the refrigerator has a problem, we will provide free on-site maintenance.
我们在世界上很多国家的很多城市都设有售 后服务中心。我们会免费给顾客托运、安装。如果客户抱怨冰箱有问题，我们也会免 费上门维修的。
K:That would be great. I thought we would have to take the goods back again.
L:That would be too troublesome and unnecessary.I'm sorry for the trouble the refrigerator brings you.
K:It doesn't matter. It is good as long as the problem is solved.