61问：你认为那些生产好产品的公司为什么会失败？
答：参与产品设计或生产的人员必须对产品完全了解和充满信心，并能定期使用它。只有这样他们才能对产品进行不断的改进，满足顾客的需要。任何产品都必须不断改进，从而满足顾客日益变化的需求。只有让员工都参与产品的生产并对之保持热情，才能使改进成为可能。这是个关系到求职者作为领导者是否有远见的问题。假如你被问到这样的问题，你最好谈及一项产品或想法失败的具体例子，而失败是由于员工或其他顾客缺乏热情。你不要过分地吹毛求疵，应谈及你采取了什么与众不同的措施。
Q: Why do you think that some companies with good products fail?
A: Employees who are involved in the design and/or manufacture of a product must totally understand and believe in the product and use it on a regular basis. Only in this way can they continually modify and improve it to the customer's satisfaction. Any product must be constantly finetuned to meet the changing needs and demands of the consumer. Only by getting the employees involved with the product and excited about it can this improvement occur.
62问：你的应变能力如何？
答：从前，在我们新产品投产时，都是我们的总工程师发布一则关于新产品优良性能的评论。但是当我负责一项新产品的投产时，我决定让我们3个最大的客户录制一盘宣传我们新产品的录像带，用于我们的市场推销活动。这种做法大大提高了我们的信誉，而且销售量超过了6个月的销售定额。现在我们通常都采用这种方式来推出我们的产品。这是个考察求职者的创造力和主动性的问题。举一个你如何改变计划或方向并且取得同样或更好效果的例子。你要侧重谈你怎样获得至关重要的信息或者是你如何改变个人作风获得与别人合作的机会
Q: How resourceful are you?
A: At one time, for all of our new product launches, our chief engineer would release a press statement about its virtues. But when I was given responsibility for a new launch, I decided to get three of our largest customers to videotape an endorsement or use in our marketing campaign. The result was a far higher level of credibility, and we exceeded our six month sales quota. We now use personal endorsements routinely when we launch our products.
63问：向我证明你的说服能力。
答：在我做暑期实习生期间，我被派去对一主要公共设施的所有通讯费用基准进行调查研究。我必须取得属于几个不同部门的员工的一致意见。遗憾的是，因我是实习生，被拒绝合作。我不得不和每个员工单独会面，并说服他们，我现在所做的一切最终都是有益于他自己的部门及整个公司。经过一个月的努力，我终于说服了他们，计划得以圆满地实施，最后拿到了因努力而挣得的奖金。
这是个考查领导能力的问题，不过尽可能别用你被指定为领导者的例子。可能的话，描述你没有真正职权的一次经历，但你运用你的说服能力获得人们对你的支持。描绘你努力的目标和你的努力的结果。大家为什么会信任你？
Q: Give me proof of your persuasiveness.
During my summer internship I was assigned the task of conducting a benchmarking study for all the communication expenditures for a major utility. I had to get the consensus of employees in several different departments. Unfortunately, they resented the fact that I was just a summer intern, and they refused to cooperate. I had to schedule individual meetings with every employee and persuade each one that what I was doing would be ultimately beneficial to his or her own department and to the company. After a frustrating month I finally got everyone's cooperation, the project went flawlessly, and in the end I received a bonus for my efforts.
64问：描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程表来表明这是影响生产效率的障碍，然后说服我的老板，应当花10万美元建立一个全新的系统。他勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？
Q: Describe a time in your work experience when the existing process didn't work, and what you did about it.
A: The orderentry system at the telecommunications company where I worked was a mess. Orders weren't being processed properly or in a timely manner. I did a work flow analysis to identify the bottlenecks, and then I convinced my boss that we needed to spend one hundred thousand dollars on a totally new system .He reluctantly agreed, but with the caveat that“This had better save us money. ”After one year, the project had paid for the investment twofold.
65问：描述一次你不得不改变领导风格。
答：通常我是那种很有远见而且喜欢授权给下属的领导，但是我希望我下达的命令能立刻执行。当我被派去负责一项扩大产品出口的任务时，9个人来协助我一起工作，接着我开始授权。我很快意识到，尽管这群员工有很好的国际背景，但他们对我计划的反应却不太令人满意。实际上，他们想参与计划的设计。我同意花半天的时间与他们谈论，然后我意识到他们也有很好的点子。使计划进展的惟一方法是鼓励工作组的全体人员为我们的出口问题提供解决方案。我想这些人会一致认为，在必要的时候，我能灵活地、乐意地去改变我的领导风格。你回答这个问题时应强调你能让不同的人都感到称心，所以能产生较好的工作关系。叙述要具体，你如何主动改善不理想的情况？其他参与者对你会有什么评价？
Q: Describe a time you had to alter your leadership style.
A: I'm normally a strong leader who has good vision and enjoys delegating, but I expect my orders to be carried out promptly. When I was assigned a project to increase our product exports and was given a committee of nine people to work with, I immediately assumed I had the best plan and began my normal routine of delegating. I quickly realized, though, that this group of employees, with international backgrounds, was not responding well. In fact, they asked to have input into my plan. I agreed to spend half a day talking with them, and then I realized that they, too, had good ideas. The only way to move ahead on the project was to encourage the entire group to offer solutions to our export problem. I think these people would agree that
I'mflexible and willing to modify my leadership style when the need arises.
66问：以前的同事或部属如何描述你的领导风格？
答：我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做，在决策过程和执行计划的行动中，我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启发了别人。面试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地回答，不要过分渲染或过分谦虚。坦白地描述你的领导风格，举些反映你个人工作方法的具体例子。以前的同事总的来说是否积极地评价你对部门的贡献？
Q: How would a former colleague or subordinate describe your leadership style?
A: My colleagues would probably say that my leadership style is the strong, silent type. I dont make a big deal about being in charge or making decisions. I try to involve everyone around me in the decisionmaking process and in carrying out a plan of action. My colleagues truly believe that I bring a lot of positive energy to our group and that I help motivate others.
67问：描述你作为领导最称心如意的情景。
答：我的一项才能是解决复杂的问题，并且使问题的难度降到最低，我也擅长教导别人。因此是不管什么时候遇上复杂难题，别人总是设法让我找出解决办法，然后教他们如何去继续。所以我发现在这种情况下，我是有影响力的领导人。但在高级行政管理部门，我不是一个特别有影响力的领导。我的爱好是处理、解决一些实际情况和数据。当有其他问题，如政治上的或感情上的因素要考虑时，通常我宁愿别人带头，而我决心做个好队员。除此以外，所有其他情形下我都以一个正常领导者的身份出现。描述你作为一名富有创造力的领导，你所有的经历和人们对你的信任的一些情景。在这些情景中人们为什么倾向于听从你的领导？这是应得权力的问题，而不是完全权力的问题。相反地，假如你需要讲述你是个能提供帮助的人而不是领导的情形时，你能确认这种问题，尽管你不太注意继续做下去，或者你觉得自己太固执己见了或偏向于公平地管理集体。之后用你已经把领导人这个角色扮演得很好的事例作结束。
Q: Describe the situations in which You’re most comfortable as a leader.
A: One of my talents is to take complex issues or problems and break them down into the simplest parts. I'm also good at teaching other people. As a result, whenever I'm faced with a complex problem, other people tend to let me find a solution and instruct them on how to proceed. As a result, I've found that I'm an effective leader in this kind of situation. I'm not a particularly effective leader, though, in a highly charged political environment. My preference is to deal with facts and data. When there are other issues like political or emotional factors to consider, I often prefer that someone else take the lead, and I simply resolve to be a good team player. In all other situations I normally surface as a leader.
68问：描述一下你与地位较高的人及地位较低的人一起工作的融洽程度？
答：每天两次送邮件的那个邮差已经成了我的好朋友。我曾经邀请他到家里与我的家人见面，而且在周末我们经常一起参加棒球比赛。我与总经理的关系也很好，我俩有共同的兴趣，包括航海和在冬天猎鹿。这里要说得具体，告诉面试官你已经形成了一种能和各种各样的人一起工作的风格。
Q: Describe your comfort level working with people ofhigher rank and people of lower rank.
A: The person that delivers our mail twice a day has become a good friend. I have invited him to my house to meet my family, and we often go to baseball games together on the weekends. I can also relate well to my general manager. We both have common interests, which include sailing and elk hunting in winter.
69问：在你最近的一份工作里，最值得夸赞的是哪方面？
答：我最喜欢的就是作为一个招聘者，当你招聘到最佳的人选时那种成功的感觉。我总是对新招聘来的员工和他们的经理进行定期检查。良好的发展报告使我倍受激励。面试官感兴趣的是求职者对工作的适应程度。什么是你做得特别好的？且在下一份工作中你想做得更好的是什么？作总结时侧重你在你的事业中探索的新经验。你的回答应该与你正在面试的职位密切相关。
Q: What were the most rewarding aspects of your most recent job?
A: My favorite aspect of being a recruiter is the feeling of accomplishment you get when you know you’ve made a good match. I always make periodic checks on the recent recruits and their managers. Positive progress reports keep me motivated.
70问：你现在从事的这份工作有什么局限性？
答：我的工作现在受到限制，因为这个产业已处于停滞状态。实际上这也磨炼了我在维持市场方面的技巧。通过一些令顾客满意的活动稳定顾客，这些活动能提高我们的名气，使我们在竞争中获胜。简单地讲一两个原因，说明为什么现在的工作不能使你有所发展。思考一下这个问题：“为什么你准备辞去现在的工作？”最重要的是保持积极的心态，侧重你工作中做得好的和你想强调的东西。
Q: What are the limitations of your current job?
A: My job now is limited because the industry simply not in a growth mode. Actually, thatis why I became skilled in defensive marketing—retaining customers through customersatisfaction programs that enhance our reputation and give us an edge over the competition.
71问：这份工作里，你最不感兴趣的是什么？
答：我不希望做的一件事就是通过约见一个又一个小客户的代表。我发现在最近的销售领域里，我通过给予我的主要客户较好的服务，使得我们之间的合作增长了20%。你可能想问面试官：“本职位前任员工在该工作中发现了什么困难？”不管他给你的答案是什么，你都要适当地做出反应，谈一下在这份工作中你最感兴趣的是什么。
Q: What interests you least about this job?
A: One of the things I hope not to do is prospect extensively by meeting one on one with small account representatives. I found in my last sales territory that I gave superior service to my major accounts by focusing my on site time with them. I was able to grow my key account business 20 percent.
72问：你对这份工作的哪方面最有信心？
答：我相信我确实可以有效地吸引众人的注意力。每当我站在前面提出一个新的构想时，我很快就赢得人们的支持。把你做得最好的事情推销出去，并且设法找到与它一致的工作，而且这份工作是你所熟知的工作的一部分。询问面试官，你的技能是否对最近的某个项目有所帮助。设法让面试官相信你所能提供的确实是该公司、该工作和该行业所需求的。
Q: What aspects of this job do you feel most confident about?
A: I believe that I can engage an audience really effectively. When I get up in front of a room to present a new idea，I can usually get people on my side rather quickly.
73问：从事这份工作，你最担心的是什么？
答：我的临床经验给了我能胜任这份工作的自信。除了我从没正式管理过一家诊所这个事实外，我担心那些后勤人员是否能有效地回答来电。要从热线电话中获取你想要的结果，员工必须能有效地接听电话并回答有关问题。你可以扭转问题，反问面试官他是否担心你的资历。然后化解那些顾虑并表达你的自信，那就是你的技能是最适合该职位要求的，你的兴趣正与该职位相一致。提供证据来消除面试官所有的顾虑。
Q: What concerns you most about performing this job?
A: My clinical experience gives me confidence that I can perform the job. Other than the fact that I have not formally managed
an outpatient clinic, I'm worried about whether the support staff is readily available to answer the phones. To get the results you want with your hot line, staff will have to be available at all times to answer questions about our services.
74问：你能提供哪些和这份工作最紧密相关的技能？
答：我的工程学学历使我逻辑思维能力较强，我知道这种能力在估计顾客的需要时是很有用的。我的学历同样有助于咨询公司，帮它们把业务推销给那些聘任了很多工程师的制造商。你的回答应与：“关于这份工作你最感兴趣的是什么？”这个问题所准备的答案相似。用例子来支持与你履历最密切相关的信息。
Q: What skills do you offer that are most relevant to this job?
A: My engineering background gives me a logical problemsolving ability that I know will be useful in assessing client needs. That background will also help your consulting firm sell business to manufacturers who themselves employ many engineers.
75问：就你的履历表来看，与这份工作相关的你的缺点是什么？
答：您最担心的是什么？如果您担心的是我为无利可图的机构工作的诚意，那您听了关于我的家庭为慈善事业奋斗的叙述后，会对我的动机感到放心。在这里最好的方法是把问题转向，让面试官透露他所认为的你的缺点是什么。然后借这个机会改变面试官的主意。仍然给出具体的例子来证明你适合这个职位的能力。
Q: Considering your own resume, what are yourweaknesses in relation to this job?
A: What are you most concerned about? If You’re worried about my sincerity in working for a nonprofit organization, I hope that my discussion about my familys philanthropic efforts will make you more comfortable with my motives.
76问：在你的上一份工作里，现实与你的期望有何差距？
答：最难预见的事就是，公司的其他部门如何看待我在市场研究部门的工作。遗憾的是，我发现许多机构宁愿向外面寻求专业的研究服务，这就是我决定与你们公司联系的缘故。面试官试图断定，求职者在过去的工作中是否能客观考虑他对工作的适应能力。如果在很大程度上，你对这些事情都能作出好的判断，那么你很可能为了这份工作已细心地审查了你自己。面试官还想确定含混不清的事情不会在这份工作中重现。
Q: How did the realities differ from your expectations in your last job?
A: The hardest thing to foresee was how other departments within the company would view my marketresearch departments work. Unfortunately, I found that many groups prefer to go outside for specialized research services, and that's really the reason I decided to contact your firm.
77问：你怎样充实你目前从事的（或最近的）工作？
答：假如我决定呆在我目前的工作岗位上，我会自愿地负责通讯方面工作，设法使我们所有的办公室和互联网相连或联系上别的信息资源。不要过细描述消极的事，描述你如何提高工作质量，使你的技能增加，从而敬岗乐业。别让面试官有这种印象，那就是假如你有什么不满意，你就不再对一项解决方案或一个计划的改进起作用。结束面谈时应侧重讲下一份工作中你要追求的，你的回答应和该职位所提出的要求紧密联系。
Q: How would you enrich your current (or most recent)job?
A: If I decide to stay with my current job, I’m going to volunteer to be on the communications task force, which is trying to get all of our offices linked to the Internet and other resources
78问：做这份工作，你能随时出差吗？
答：如果受到充分的重视，我可以在任何需要的时候出差。就目前而言，我通常是每月出差一次。你的回答要和你正在申请的职位的要求一致，要反映出你对该工作和时间要求的真正理解。假如你对此不明确，可询问工作的规律性，并表示愿意定期地延长工作的时间。
Q: Would you be able to travel as necessary to perform the job?
A: If I have adequate notice, I can arrange to be available for travel at almost any time of the year. As it is, I usually travel about once a month for my current job.
79问：为什么对于一个有着你这样条件的人来说，这是一份特别好的工作？
答：您刚才告诉我本职位的前一位职员做得非常出色，我自信在电子制表和数据统计上我有同样的技能。同样我会和你的审计组配合得很好，因为我来自那种环境，并且知道客户做什么使协商关系更富有成效。在这里，最好的回答是用对比方式，描述一下你最近的工作里的经历和成果。
Q: Why is this a particularly good job for someone with your qualifications?
A: Based on what you’ve told me about the last person who excelled in this job, I'm confident that I have the same skills in spreadsheet analysis and statistics. I'd also work well with your audit team, because I come from that kind of environment and know what a client can do to make the consulting relationship more productive.
80问：什么是你最有效率或最理想的工作环境？
答：我喜欢每天清晨至少用一个小时准备一天的工作，这段时间内不受任何干扰，我通常在早上7点左右开始工作。此外，我喜欢有开放式的办公室，喜欢常有信息反馈，喜欢做什么事情都充满活力。同样，别人忙忙碌碌地工作，也有助于我更高效率地工作。面试官想知道求职者的工作环境对他的工作带来的影响。你对这个职位、部门的硬件设施，以及特定工作队伍的态度适应得如何？强调你在各种环境下的工作能力，以及你在不怎么理想的工作环境中如何通过努力提高了效率。
Q: Whats your most productive or ideal work setting?
A: I like having at least one hour of uninterrupted time in the early morning to plan my day. I usually start around 7 A. M. Otherwise, I enjoy an office with open doors, constant feedback, and lots of energy and activity. It helps me work more productively when I sense how busy everyone else is, too.
81问：日常工作中，你喜欢固定的工作模式还是多变的工作模式？
答：我喜欢工作多变且富有挑战性，这就是我经常请求从事艰巨任务的原因。我们前两次商讨的那两个方案就是我自行要求的，我不会让自己空虚无聊的。你的回答要与工作的要求相符。描述既能保持你的兴致，从而学到新东西，又不会让你厌烦的环境。
Q: Do you prefer continuity in structure or frequent change in your daily work?
A: I enjoy change and challenge, which is why I frequently ask for the tough assignments. The last two projects we discussed were ones that I asked for. I don't allow myself to get bored.
82问：有效的时间管理已成为提高生产力的一个必不可少的因素。举例子说明你学会并应用到工作上的时间管理技术。
答：我会定期使用日程安排软件，它能有效地帮我安排好每日、每周、每月或者每年的工作。它还有计划表的特点和提示选择功能，有助于在限定的时间内及时完成任务。一般来说，我总是朝着目标奋斗而且非常自觉。我喜欢每次用一定的时间和精力制定一份计划方案。我已发现这种方法有助于节省时间，这样使我能够实施我的新方案，并最终为部门节省了时间和金钱。回答这个问题时，谈谈你在工作中应用过的能节省时间和资源的分配时间的技巧。在这种公关领域里，时间是很珍贵的，面试官想看看你是不是一个珍惜时间的人。试举一个例子说明你是如何因为合理安排时间而提高生产力的。
Q: Time management has become a necessary factor in productivity. Give an example of a time management skill you’ve learned and applied at work. A: I regularly use scheduling software, which helps me effectively plan for the day, week, month, or year.
It also has a todolist feature and an alarm option, which is helpful for meeting timely deadlines. In general, though, I'm very goal oriented and selfdisciplined. I like to focus clearly on one project at a time for a set amount of hours. In
the past I have found that this has helped me save time, which in turn has given me the opportunity to implement new procedures that have ultimately saved the department time and money.
83问：你的朋友会告诉我有关你的一些什么事情？
答：我的朋友会告诉你，我走得比别人快，吃得比别人多，工作得比别人晚，且除了计划内的事情外，我还挤时间与朋友在一起。我确信做很多事情都需要有热忱。说说你在工作中自然体现出来的个性的各个方面。
Q: What would your friends tell me about you?
A: My friends would tell you that I move faster than most people, eat more than most people, work later than most people, and
still manage to spend time with friends despite my schedule. I believe in doing lots of things with gusto.
84问：说说你和以前几位上司的关系。
答：我的几位上司会告诉你，我是他们出色的助理，我和三位上司在一起时，我们之间是良师益友，虽然智慧和专业水准是他们强，但在关于客户问题的决策上我总是能帮他们一把。面试官感兴趣的是，适合这个职位的求职者和其上司在一起时是否会相处得愉快。当你讲述每一位以前的上司时，面试官最有可能拿他自己与你的上司作心理上的比较。面试官必须确信他已发现了你的工作关系中的任何特殊之处，你不会和新上司闹翻。要诚实，但不能有反面例子。强调哪种类型的上司和你合作得愉快。
Q: Tell me about your relationship with your previousbosses.
A: My bosses would tell you that I've often acted as a sounding board for them. With all three of my bosses, we've mentored ach other, although the obvious balance of wisdom and expertise was theirs. I was always helpful to them in their decisions about customer problems.
85问：描述你和同事之间的工作关系。
答：他们或许会告诉你，从来没有什么事让我感到惊慌失措，或者成为我的绊脚石。在他们遇到困难时，例如我们讨论承包商那件事时，我作为指导者确实很在行。我这个人忠实又可靠。你喜欢与哪种类型的人一起工作？公司的客户对你有什么样的反应？从你的回答中，面试官确信有关你工作个性中的任何令人惊奇的事都逃不过他的眼。举例说明你如何干劲十足，当需要时你知道怎样去寻求帮助，以及你对集体业绩的关心。
Q: Describe your working relationship with your colleagues.
A: Theyd probably tell you that nothing ever shocks me or sets me back too much, and that I’m really an asset as an adviser
when they suffer a roadblock, as in the case we discussed about the contractor. I’m constant and dependable.
86问：描述你的职业形象背后的个性。
答：我经常嘲笑自己的缺点。我言辞辛辣并在很多情况下都是直言不讳的，但我又给办公室带来了幽默。我认为这为我们的工作环境提供了和谐、温暖的氛围。这个问题与“你的朋友会告诉我关于你的什么事？”类似。侧重在你的个性是如何反映你的工作技能或兴趣的。
Q: Describe your personality beneath the professional image.
A: I laugh a lot at my own shortcomings. I see irony in most things and I’m outspoken, but I bring a sense of humor to any office. I think it provides a nice balance of warmth in a work setting.
87问：什么样的环境使你能特别高效率的工作？
答：尽管在大多数环境中我都能很有效率，我还是喜欢那种自觉管理自己的工作环境。我喜欢有目标并要能为达到这个目标而设计。为了实现目标，我靠的是请教和寻找易于接受新事物的人，所以，对我来说在工作队伍中合作与接纳是很重要的。突出你在各种不同类型的环境中的应变能力与工作能力。你的回答不要罗列一大堆的要求（如私人办公室、毫无干扰的工作环境等），否则面试官的结论会是：你是个难以满足的人。
Q: What environments allow you to be especially effective?
A: Although I can work effectively in most environments, I prefer environments where people are their own bosses. I like to have a goal but be able to draw my own map to get there. To accomplish goals, I rely on asking questions and finding people receptive, so cooperation and access are important to me in a work group.
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人事经理最爱问的15个问题及回答技巧
46家公司笔试面试题
